Alorica and Automation Anywhere announced entering into a strategic partnership to revolutionize customer service operations. Alorica aims to enhance efficiency and innovation in customer service delivery by leveraging Automation Anywhere’s advanced automation technologies.
The duo will integrate Automation Anywhere’s GenAI-powered Intelligent Automation capabilities into Alorica’s customer-centric approach. This partnership aims to simultaneously enhance efficiency, personalization, simplicity and customer satisfaction.
Automation Anywhere will empower thousands of Alorica employees to provide exceptional results for global clients across various industries like retail, logistics, banking and healthcare. With Automation Anywhere’s Intelligent Automation platform, Alorica aims to enhance processes and elevate the customer experience with faster response times and personalized interactions across multiple channels.
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