AI – themagtech

Automation Anywhere and Alorica Collaborate to Redefine Customer Service Excellence

admin — Fri, 08 Mar 2024 10:03:41 +0000

Alorica and Automation Anywhere announced entering into a strategic partnership to revolutionize customer service operations. Alorica aims to enhance efficiency and innovation in customer service delivery by leveraging Automation Anywhere’s advanced automation technologies.

The duo will integrate Automation Anywhere’s GenAI-powered Intelligent Automation capabilities into Alorica’s customer-centric approach. This partnership aims to simultaneously enhance efficiency, personalization, simplicity and customer satisfaction.

Automation Anywhere will empower thousands of Alorica employees to provide exceptional results for global clients across various industries like retail, logistics, banking and healthcare. With Automation Anywhere’s Intelligent Automation platform, Alorica aims to enhance processes and elevate the customer experience with faster response times and personalized interactions across multiple channels.

Stack Overflow and Google Cloud Unite to Bring AI to Developers

admin — Fri, 08 Mar 2024 09:52:26 +0000

Stack Overflow and Google Cloud announced entering into a strategic partnership to democratize access to generative artificial intelligence (AI) for developers through the Stack Overflow platform, Google Cloud Console, and Gemini for Google Cloud. This collaboration aims to empower developers with innovative AI tools and solutions to enhance their development workflows and drive greater efficiency in software development.

With this collaboration, Stack Overflow and Google Cloud will integrate AI features into Stack Overflow’s platform. Gemini for Google Cloud will provide developers with coding assistance and knowledge base information.

“Thomas Kurian, CEO at Google Cloud, highligts the collaboration’s significance: ‘This partnership merges our enterprise AI platform with Stack Overflow’s extensive developer knowledge base. Together, we’ll empower developers to maximize AI usage across preferred platforms, leveraging the expertise of Stack Overflow’s community alongside Vertex AI’s capabilities and Google Cloud’s secure infrastructure.”

Cognizant Launches Advanced AI Lab for Innovation

admin — Fri, 08 Mar 2024 09:25:53 +0000

Dedicated to accelerating AI research and fostering innovation in the technology sector, Cognizant announced the launch of an Advanced Artificial Intelligence (AI) Lab. Based in San Francisco, the lab will concentrate on advancing AI science and practice by innovating and developing intellectual property and AI-enabled technologies.

Leveraging Large Language Models (LLMs) as proficient knowledge workers, the lab’s researchers and developers will employ the Cognizant Neuro AI platform to integrate LLMs into decision-making AI systems, enhancing business outcomes.

Cognizant’s Advanced AI Lab will specifically focus on the following domains:

Developing innovative AI solutions for business decision-making.
Collaborating with external stakeholders for AI-for-good projects.
Advocating AI-enabled decision-making globally.
Training associates on new AI solutions.
Cultivating a culture of continuous learning and innovation.

Besides the Advanced AI Lab launch, Cognizant backs enterprise AI adoption with AI Innovation Studios in London, New York, San Francisco, Dallas, and Bengaluru.